Find answers to common questions about MedAssure
MedAssure is an advanced healthcare platform that combines medical expertise with innovative technology to provide personalized healthcare services. We offer diagnostic assessments, treatment recommendations, and continuous health monitoring to help you manage your health more effectively.
MedAssure complements traditional healthcare by providing more personalized, accessible, and continuous care. Our platform analyzes your health data to identify patterns and potential issues that might be missed in traditional settings. We also offer more frequent monitoring and easier access to healthcare professionals than traditional in-person visits typically allow.
Not at all. MedAssure is designed to work alongside your existing healthcare providers. We can share your health data and insights with your current doctors (with your permission), helping them make more informed decisions about your care. Many users find that MedAssure enhances their relationship with their primary care physician.
MedAssure offers several subscription plans to fit different needs and budgets. Our basic plan starts at $29.99 per month and includes health profile creation, basic monitoring, and limited consultations. Premium plans offer more comprehensive services, including unlimited specialist consultations and advanced monitoring. Visit our pricing page for detailed information about our plans.
MedAssure can help with a wide range of health conditions, including chronic diseases (diabetes, hypertension, heart disease), mental health concerns, digestive disorders, respiratory conditions, and general wellness. Our platform is particularly effective for conditions that benefit from regular monitoring and lifestyle adjustments. However, MedAssure is not suitable for emergency situations or conditions requiring immediate in-person care.
MedAssure's diagnostic system combines advanced technology with human medical expertise. Our system analyzes your symptoms and health data using sophisticated algorithms, and then qualified healthcare professionals review the results to ensure accuracy. While no diagnostic system is perfect, our approach has demonstrated high accuracy rates comparable to in-person assessments for many common conditions. We continuously improve our system based on the latest medical research and clinical outcomes.
MedAssure's healthcare providers can prescribe medications in appropriate cases, subject to state and federal regulations. Our doctors follow standard medical protocols and will only prescribe medications when clinically indicated. Certain controlled substances and medications requiring in-person evaluation may not be available through our platform. Prescriptions are sent electronically to your preferred pharmacy for pickup.
MedAssure's health monitoring combines data from various sources, including wearable devices, home health monitors, and self-reported information. Our platform can integrate with popular health devices like Fitbit, Apple Watch, and glucose monitors. The system analyzes this data to identify trends and potential concerns, alerting both you and your healthcare team when necessary. You can view your health data and insights through our secure web portal or mobile app.
MedAssure's web platform works on any modern browser, including Chrome, Firefox, Safari, and Edge. Our mobile app is available for iOS (iPhone and iPad) and Android devices. For health monitoring, we integrate with many popular wearable devices and health monitors, including Apple Watch, Fitbit, Garmin, Withings, Omron blood pressure monitors, and various glucose monitors. Check our compatibility page for a complete list of supported devices.
Yes, MedAssure requires internet access for most features. Our mobile app offers some offline functionality, allowing you to record health data when offline and sync it when you reconnect. However, features like consultations, diagnostic assessments, and real-time monitoring require an active internet connection. We recommend a stable broadband connection for video consultations.
Connecting your health devices to MedAssure is simple. In your MedAssure account settings, navigate to the "Connected Devices" section and select your device from the list. Follow the on-screen instructions to authorize MedAssure to access data from your device's app or service. For most popular devices, this process takes just a few minutes. If you encounter any issues, our support team is available to assist you.
If you experience technical issues with MedAssure, first try refreshing your browser or restarting the app. Make sure your device's operating system and the MedAssure app are updated to the latest versions. For persistent issues, contact our technical support team through the Help section in your account, by email at support@medassure.com, or by phone at (800) 123-4567. Our support team is available 24/7 to assist with technical problems.
MedAssure takes the security and privacy of your health information extremely seriously. We use industry-standard encryption for all data transmission and storage. Our platform is fully HIPAA-compliant, and we implement comprehensive security measures, including access controls, regular security audits, and employee training. We never sell your personal health information, and we only share it with healthcare providers involved in your care with your explicit consent.
Your health data is accessible only to you and the healthcare professionals directly involved in your care through MedAssure. Our system administrators have limited access for technical support purposes, subject to strict confidentiality requirements. With your permission, we can also share specific health information with your existing healthcare providers. You can view and manage these permissions in your account settings at any time.
Yes, you can request deletion of your health data at any time through your account settings or by contacting our privacy team. Please note that certain information may be retained for legal or regulatory purposes, such as records of prescriptions or medical consultations. We will inform you of any such requirements when you request deletion. You can also download a copy of your health data before deletion for your personal records.
Yes, MedAssure is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement all required administrative, physical, and technical safeguards to protect your health information. Our staff receives regular HIPAA training, and we conduct periodic security assessments to ensure ongoing compliance. We also maintain Business Associate Agreements with all third-party services that may handle protected health information.
Our support team is here to help you with any questions or concerns you may have about MedAssure.