Legal Information

1. Introduction

MedAssure ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect several types of information from and about users of our platform, including:

• Personal Information: Name, email address, phone number, date of birth, and other identifiers.
• Health Information: Medical history, symptoms, diagnoses, treatments, medications, and other health-related data.
• Usage Data: Information about how you use our website and services.
• Device Information: Information about the device you use to access our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process and complete transactions.
• Send you technical notices, updates, and support messages.
• Respond to your comments, questions, and requests.
• Develop new products and services.
• Monitor and analyze trends, usage, and activities.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Personalize your experience on our platform.

4. Disclosure of Your Information

We may disclose your information:

• To healthcare providers involved in your care.
• To comply with legal obligations.
• To protect our rights, property, or safety.
• With your consent or at your direction.
• To service providers who perform services on our behalf.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@medassure.com so that we can take steps to delete such information.

7. International Data Transfers

MedAssure is a global organization with operations in multiple countries. Your information may be transferred to, stored, and processed in countries outside of your country of residence, which may have different data protection laws than those in your country. We take appropriate measures to ensure that your information receives an adequate level of protection in the countries where we process it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information.
• The right to correct inaccurate or incomplete information.
• The right to delete your personal information.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time (where processing is based on consent).
• The right to lodge a complaint with a supervisory authority.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have questions about how we handle your personal data or would like to exercise your data protection rights, please contact our DPO at dpo@medassure.com.

11. Contact Us

If you have any general questions about this Privacy Policy, please contact us at privacy@medassure.com.

1. Acceptance of Terms

By accessing or using MedAssure's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

MedAssure provides a healthcare platform that offers diagnostic assessments, treatment recommendations, and health monitoring services. Our services are intended to supplement, not replace, the relationship between you and your healthcare providers.

3. User Accounts

To access certain features of our platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. User Responsibilities

You agree to:

• Provide accurate and complete information.
• Maintain and update your information as needed.
• Use our services only for lawful purposes.
• Not share your account with others.
• Not attempt to access, use, or tamper with other users' accounts.

5. Medical Disclaimer

The information provided through our services is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

6. Intellectual Property

All content, features, and functionality of our platform are owned by MedAssure and are protected by copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, MedAssure shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.

8. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without notice, for any reason, including if you violate these Terms of Service.

9. Changes to Terms

We may revise these Terms of Service from time to time. The most current version will always be posted on our website.

10. Territorial Restrictions

Our services are intended for users in jurisdictions where we are authorized to operate. We make no representation that our services are appropriate or available for use in locations outside of these jurisdictions. If you access our platform from a location where we are not authorized to operate, you do so at your own risk and are responsible for compliance with local laws.

11. Telehealth Practice Limitations

Healthcare providers on our platform can only provide services in jurisdictions where they are properly licensed. The availability of telehealth services, prescriptions, and medical recommendations is subject to the laws and regulations of both your location and the provider's location. We make no guarantee that all services will be available in all locations.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions, except where prohibited by mandatory consumer protection laws in your jurisdiction.

1. Not Medical Advice

The content provided through MedAssure's platform is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

2. No Doctor-Patient Relationship

Use of MedAssure's services does not create a doctor-patient relationship between you and MedAssure. Our platform facilitates connections with healthcare providers, but the relationship is between you and the provider.

3. Emergency Situations

MedAssure is not designed for emergency situations. In case of a medical emergency, call your local emergency services immediately or go to the nearest emergency room. Our platform should never be used to address urgent or life-threatening conditions.

4. Accuracy of Information

While we strive to provide accurate and up-to-date information, we make no representations or warranties about the accuracy, completeness, or reliability of any content on our platform. Medical knowledge and best practices evolve continuously, and information that was accurate when published may become outdated.

5. Technology Limitations

Our platform uses advanced technology to support healthcare services, but all technology has limitations. The system cannot capture all aspects of in-person care and may not detect certain conditions that would be apparent in a physical examination. Always discuss any concerns with your healthcare provider.

6. Individual Results

Health outcomes vary from person to person. The testimonials and case studies provided on our platform represent individual experiences and do not guarantee that you will achieve the same results. Treatment effectiveness depends on many factors including the specific condition, adherence to treatment plans, and individual health circumstances.

7. No Endorsement

Reference to specific products, services, or healthcare providers on our platform does not constitute or imply our endorsement. We do not assume responsibility for any product, service, or treatment mentioned on the platform.

8. User Responsibility

Users are responsible for verifying any information before relying on it. The use of any information provided by MedAssure is solely at your own risk. You should always consult with qualified healthcare professionals regarding specific medical questions or concerns.

1. Our Commitment

MedAssure is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

2. Protected Health Information

We implement physical, technical, and administrative safeguards to protect your Protected Health Information (PHI) from unauthorized access, use, or disclosure.

3. Business Associate Agreements

We enter into Business Associate Agreements with healthcare providers and other covered entities as required by HIPAA.

4. Your Rights Under HIPAA

You have certain rights regarding your health information, including:

• Right to Access: You can request to view or obtain copies of your health information.
• Right to Amend: You can request corrections to your health information if you believe it is inaccurate or incomplete.
• Right to an Accounting of Disclosures: You can request a list of instances where we have disclosed your health information.
• Right to Request Restrictions: You can ask us to limit the health information we use or share.
• Right to Request Confidential Communications: You can ask us to contact you in a specific way or at an alternative location.
• Right to a Paper Copy of This Notice: You can request a paper copy of our privacy notices even if you have agreed to receive them electronically.

5. Permitted Uses and Disclosures

We may use and disclose your health information without your authorization for certain purposes, including:

• Treatment: To provide, coordinate, or manage your healthcare.
• Payment: To obtain payment for services provided to you.
• Healthcare Operations: To support the business activities of our organization.
• Public Health and Safety: When necessary to prevent a serious threat to your health and safety or the health and safety of others.
• Legal Requirements: When required by law, such as in response to a valid subpoena or court order.

6. Security Measures

We implement comprehensive security measures to protect your health information, including:

• Encryption of electronic protected health information
• Access controls and authentication mechanisms
• Regular security risk assessments
• Employee training on privacy and security practices
• Physical safeguards for our facilities and systems

7. Breach Notification

In the event of a breach of unsecured protected health information, we will notify affected individuals, the Department of Health and Human Services, and, when required, the media, in accordance with HIPAA requirements.

8. Reporting Concerns

If you believe your privacy rights have been violated, you can file a complaint with:

• Our Privacy Officer at privacy@medassure.com
• The U.S. Department of Health and Human Services Office for Civil Rights

We will not retaliate against you for filing a complaint.

1. Cross-Border Data Transfers

MedAssure operates globally and may transfer your health information across international borders. We implement appropriate safeguards to protect your data during these transfers, including standard contractual clauses and other legally recognized mechanisms.

2. International Regulatory Compliance

We adhere to applicable healthcare and data protection regulations in the jurisdictions where we operate, including but not limited to HIPAA (US), GDPR (EU), PIPEDA (Canada), and other regional privacy laws.

3. Service Availability Limitations

Our services may not be available in all countries due to regulatory restrictions. The availability of specific features, especially those related to medical advice and prescriptions, varies by jurisdiction based on local laws governing telehealth services.

4. Practitioner Licensing

Healthcare providers on our platform can only provide services in jurisdictions where they hold valid licenses. Cross-border consultations are subject to the licensing regulations of both the provider's location and your location.

5. Prescription Limitations

The ability to receive prescriptions through our platform varies by country and region. In many jurisdictions, prescriptions issued by out-of-country providers may not be valid at local pharmacies.

6. Jurisdiction-Specific Disclosures

Certain jurisdictions require specific disclosures regarding healthcare services. Please refer to our jurisdiction-specific notices for additional information applicable to your location.

7. Legal Disputes

Any disputes arising from cross-border services will be governed as specified in our Terms of Service, with consideration for mandatory local consumer protection laws in your jurisdiction.

8. GDPR Compliance (European Union)

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). This includes providing additional rights such as data portability and the right to be forgotten. We maintain appropriate legal bases for processing your data, such as consent, contractual necessity, and legitimate interests.

9. Data Localization Requirements

Some jurisdictions require that certain types of data be stored within their borders. We comply with these data localization requirements where applicable and maintain appropriate infrastructure to support these legal obligations.

1. Our Commitment to Accessibility

MedAssure is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. Compliance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

3. Assistive Technology Compatibility

Our platform is designed to be compatible with the following assistive technologies:

• Screen readers
• Screen magnification software
• Speech recognition software
• Alternative keyboard and mouse input devices

4. Known Limitations

While we strive to adhere to the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. We are working to address these limitations and to continuously improve our level of accessibility.

5. Feedback

We welcome your feedback on the accessibility of our platform. Please contact us at accessibility@medassure.com if you encounter any barriers or have suggestions for improvement.

6. Accommodation Requests

If you have specific accessibility needs that are not addressed by our platform, please contact us, and we will make reasonable efforts to accommodate your request.